Getting started
Set up business details, staff, documents and the first working-day essentials.
Open getting startedHelp
Find the right ServiceFlow help.
Choose the area that best matches what you are trying to do. Signed-in business admins can also raise and track support tickets from the protected Support area.
Using ServiceFlow
Understand job scheduling, staff mobile work, reports, customer access and compliance records.
Open using serviceflowAccount access
Open ServiceFlow to sign in, reset a password or continue an existing account.
Open account accessContact support
Ask about setup, product use, billing, storage or a problem with your account.
Open contact supportBefore you contact support
A photo or report is waiting
Check the staff sync status and reconnect before assuming a queued item has reached the server. Keep the local draft while an upload needs attention.
Drafts and sync explainedA customer cannot see a report
Check that the report is shared and that the contact has access to the correct customer or site and report area. Uploading a file alone does not grant portal access.
Portal permissions explainedA form is missing from booking
Check whether the saved item is a selectable Job Form or a Reusable Template. Templates are copied into forms; they are not selected directly for a job.
Job Forms and templates explainedWhen reporting a problem, include the page, approximate time, device/browser and what happened. Do not send passwords, invitation links or confidential customer documents.
Still need help?
Send ServiceFlow a clear description and the support team can take a closer look.